Council’s community satisfaction ‘still has a long way to go’

Results from a recent community satisfaction survey conducted by the Department of Environment, Land, Water and Planning have shown that the Ararat Rural City Council “still has a long way to go.”

Ararat Rural City Council’s CEO Dr Tim Harrison said that the results have improved this year which is encouraging, but there is still room for improvement.

PHOTO: Help Scout

“I am acutely aware Council still has a long way to go to improve its work outputs, financial stability and overall standing in the community,” Dr Harrison said.

“The survey results are heartening and I am really glad to see the community appreciates the work we have done so far. The Councillors, Council staff and I are committed to further improving the organisation’s performance on all levels and we’ll continue working hard on that as long as we need to.”

The Council’s overall performance score had improved from 37% in 2018, to 49% this time around – still under the state-wide average of 60%.

“These results are a step in the right direction but we are still under the median score for Victorian councils of the same size in most areas,” he said.

“The organisational changes that have taken place since the survey interviews were completed coupled with the 2019/2020 Budget will better focus our attention and resources on issues of great importance to the community such as local roads and advocacy.”

“I would like to acknowledge the hard work of Council staff, which has contributed to this improvement.”

The survey was undertaken by 400 randomly selected residents over the phone, who are asked about a range of issues including overall performance, advocacy and customer service.

A summary of Ararat Rural City Council’s 2019 Community Satisfaction Survey results:

Topic2019 Result2018 Result2019 State Average
Overall council performance 493760
Community consultation 494156
Advocacy 504454
Making community decisions 463355
Sealed local roads 504356
Customer service 695671
Overall council direction 552953