A Telstra network issue affected banks and retailers – such as Woolworths and Caltex – across Australia this evening, disabling the use of EFTPOS and ATMs.
“Good news. Many of our services are starting to restore. We’re sorry if this issue has messed up your night. We’ll provide another update when we know more,” Telstra shared on Twitter.
It is expected that systems will come back online within the next hour, including at Ararat’s Woolworths, with stores having to take payments manually during the outage.
“A network issue is currently impacting electronic payments in our stores. We’re continuing to trade as our stores can still process payments manually,” Woolworths shared earlier.
“We’re working closely with Telstra to rectify this ASAP. We apologise for the inconvenience and thank you for your patience.”
Many customers shared their dissatisfaction via social media, reporting that supermarkets scrapped manual EFTPOS all together and only took cash.
Caltex also experienced the same problem nationwide, alongside Australia Post.
Banks were also affected with ATMs, EFTPOS and some in-branch services unable to operate. The issue arose between 3-4pm.
“We are currently investigating an issue affecting services, including EFTPOS and access to ATMS, for a number of enterprise customers nationally,” a Telstra spokesperson told ABC News earlier.
- Straight from our newsroom